We ship worldwide
We sell our products worldwide, and all items are shipped from South Korea via DHL Express/UPS Expedited. Please be aware that customs duties for deliveries outside of South Korea are not included and must be paid to the courier upon delivery.
*Free shipping on all orders over $300
Shipping Fees
South Korea
Free
United States
DHL/UPS direct shipping from Korea, 4-7days / $15
Economy Shipping, Approx. 10-14 Days / $8
(Please note: Economy shipping orders will be sent to the US office and then processed for domestic shipping.)
Rest of the World
DHL/UPS direct shipping from Korea, 4-7 Days / $20
Returns
Customers have 15 days from the date of purchase to return a product for a refund. For returns the item(s) must be in its original condition, it can not have been used or washed, it needs to have all ToTo Heros tags & labels still attached to each product, and needs to be sent back in its original bag. The refund will be processed as soon as we proceed with your return.
Email us at contact@totoheros.com with your order number and return request, and we will send you a prepaid return label.
Return Fees
United States
$8
Returns within the US can be shipped to our US office in Los Angeles. A flat rate of $8 will be deducted from your refund.
Europe
$15
Returns can be shipped back to either our US office or our Korea office, depending on which offers the cheaper rate based on your country. A flat rate of $15 will be deducted from your refund.
South Korea
$3
Returns within South Korea can be shipped to our Korea office. A flat rate of $3 will be deducted from your refund.